Delivery Information

• We will deliver to the address you provided via a third-party logistics company. 
• You may select your preferred delivery date and time slot on the shopping cart page. Delivery days are Monday to Friday (excluding public holidays), and the time slot is 11 am – 6 pm. 
• If no date is selected, we will dispatch the order within 2-4 working days after order confirmation; however, delays may occur due to traffic, weather, or special circumstances. 

Attention:
* Specific delivery times cannot be requested for any order.
* The selected date is for reference only; the actual date will be confirmed by our customer service team.
* Final delivery arrangements are subject to confirmation by our customer service team.
 
Delivery service is only available within Hong Kong. Some remote areas are currently not covered, including but not limited to:

New Territories
Yuen Long: Mai Po 
North District: Lo Wu, Sha Tau Kok, Man Kam To, Ta Kwu Ling, Hok Tau, and Luk Keng 
Tai Po District: Lin Au and Shuen Wan 
Sha Tin District: Sheung/Ha Wo Che and Fa Sum Hang 
Sai Kung District: Pak Tam Chung, Hoi Ha Wan, Po Toi O, Yung Shue O, and Joss House Bay 
 
Kowloon
Kwun Yam Shan (Sha Tin Pass Road towards Kwun Yam Temple), Lei Yue Mun Praya Road 
 
Outlying Islands
Areas other than Ma Wan and Chek Lap Kok 
 
* Delivery service does not include Container Terminals 1-9, restricted areas, or country parks. . 
* Some remote areas or locations subject to Transport Department time restrictions may have limited delivery time slots. All delivery arrangements are subject to Lo Hong Ka's discretion. 
* If delivery fails due to incorrect delivery information provided by you, repeated unsuccessful contact, or refusal to accept the package, Lo Hong Ka will charge an additional fee for re-delivery. 
* Discovery Bay additional fee: $150

For deliveries to Mainland China, please contact customer service for details:
WhatsApp
WeChat ID: LoHongKa2025
 
Shipping Fees

Enjoy free delivery on orders of HK$500 or more. 
For orders under HK$500, a delivery fee of HK$50 applies.
* Special areas may incur extra charges. 
 
Returns Policy 
 
Once an order is confirmed, it cannot be canceled or modified. 
 
Customers must check that the items received match the order in terms of type, quantity, and condition upon receipt. If you find any discrepancies, damage, or spoilage, you may request an exchange by emailing support@lohongka.com.hk / WhatsApp 54962489 within 3 days from the date of purchase on the website. 
 
Please include the following in your email: 
Order Number 
Order Amount 
Photos of the product issue 
 
Items are non-exchangeable under the following circumstances:
• The order has been received for more than 3 days;
• The product packaging is not intact, or has been damaged/tampered with;
• The product has been opened or used;
• Items specifically marked as non-exchangeable;
  
Lo Hong Ka (Hong Kong) Ltd. reserves the right of final decision. 

Payment Information 
 
The Lo Hong Ka website offers various payment methods, including:
 
- Credit Card: VISA, Master 
- Alipay (Mainland and Hong Kong) 
- WeChat Pay 
- FPS 
- PayMe 
 
If you have any questions, please contact us via email at support@lohongka.com.hk / WhatsApp 54962489.