Privacy Policy
Welcome to www.lohongka.com.hk, this website is owned by Lohongka (Hong Kong) Limited. This Privacy Policy is to inform you about our practices regarding the collection, use, and disclosure of information on the website. Please read this Privacy Policy carefully before accessing or providing information to this website. By using this website, you must comply with relevant laws, regulations, and this Privacy Policy. This website is provided for Hong Kong residents.

Consent
By using this website, you agree to the terms of this Privacy Policy. When you provide information on the website, you agree to the collection, use, and disclosure of such information in accordance with the terms of this policy.

Active Information Collection

You may be required to provide your personal information from time to time, including but not limited to your name, age, birth month and date, phone number, address, email address, credit card information, etc. If you refuse to provide such information and/or provide incomplete or incorrect information, our company may not be able to provide certain services to you. If you are under eighteen years old, you must first obtain the consent of a parent or guardian before providing any personal information to our company.

We may collect your personal information when you shop, participate in relevant promotional activities, or apply to become a member of our membership program. If you wish to receive certain services we provide, certain personal data is mandatory, and such information will be indicated as mandatory or voluntary on each data provision page. If you fail to provide such mandatory information, we may not be able to provide you with our products or services. If certain personal data is provided voluntarily, you may decide whether to provide such information to us.

Use and Disclosure of Information

You are responsible for providing your personal information for the following purposes:
(a) Managing your orders and managing your account and personal information;
(b) Participating in and maintaining your membership as one of our members;
(c) Accumulating reward points as one of our members;
(d) Sending you notifications about the benefits and offers you can enjoy as one of our members;
(e) Enjoying member benefits;
(f) Notifying you of any revisions to the membership program;
(g) Establishing relationships; and
(h) Data cleansing and customer information updates.

We may also use your personal information, including name, phone number, address, and email address for direct marketing purposes. According to the law, we will not use your personal information for direct marketing unless we have obtained your consent.

The purposes for which you may voluntarily provide your personal information are:
(a) To help us better understand our customers' demographics;
(b) For internal research and analysis, to enable us to properly provide rewards, services, and product information or gifts tailored to your specific needs;
(c) Market research;
(d) To enable us to conduct follow-up services;
(e) Sending out customer newsletters and updates on customer activities;
(g) Providing your personal information to third-party platforms so that they can provide you with personalized advertisements when you use their services, and identify other people with similar profiles to yours so that they can send similar advertisements to these people; and
(h) For direct marketing, including:
1. Notifying you about new product launches and other promotional offers;
2. Notifying you about our promotional activities;
3. Updates on marketing reward programs, birthday offers, free product trials, digital events, roadshows/street promotions, in-store promotions;
4. Notifying you about joint promotions or activities with shopping malls, department stores, credit cards, banks, industries, celebrities, magazines, TV, websites, cultural, artistic or music groups/organizations, charities or non-profit organizations.

Your personal information may be stored, processed, transmitted, and used. Our authorized service providers may also use your personal information to process such data, provide quality services, and conduct market analysis.

Your personal information may also be processed by our trusted third-party providers on our behalf to assist us in managing your orders. We use trusted third parties to perform a range of business operations on our behalf. We only provide them with the information necessary for them to perform their services and require them not to use your personal information for any other purpose. We constantly strive to ensure that all third parties we cooperate with protect your personal information securely. For example, we may commission the following parties for services that require the processing of your personal information:
(a) Third parties that support and assist us in providing digital and e-commerce services, such as social listening, store locator, loyalty programs, identity management, ratings and reviews, customer relationship management, web data analytics and search engines, and user-generated content curation tools;
(b) Advertising, marketing, digital and social media agencies that assist us in delivering advertising, marketing and campaigns, and analyzing their effectiveness, and managing your contact details and inquiries;
(c) Third parties instructed to deliver products to you, such as postal/shipping services;
(d) Third parties that support and assist us in providing information technology services, such as platform providers, website hosting services, and maintenance and support for our databases and software and applications that may contain your information (such services mean that your information may sometimes need to be accessed to perform required tasks);
(e) Payment service providers and credit reference agencies for assessing your credit score and confirming your details in the context of contracting with you; and
(f) Third parties that assist us in handling customer service and post-launch security monitoring.
If you do not wish us to use your personal information for the direct marketing purposes mentioned above at any other time, you may notify us through the customer service email address mentioned below to exercise your right to opt-out.

Access and Correction
To ensure that the personal information you provide is up-to-date, accurate, and complete, please log in to this website and make corrections to your personal information under "Change Data". We will update the personal information you previously transmitted through appropriate procedures. You have the right to access and correct the personal information we hold about you. If you wish to access or correct your personal information, please email Lohongka Customer Service at support@lohongka.com.hk.

Cookies
To facilitate users, this website may read cookie data stored on the user's computer. Most browsers are set to accept cookies by default. Users can cancel or restrict this function through browser settings, but this may result in the inability to use some functions of this website.

Security
When you transmit information from your computer to this website, we will take reasonable steps to protect the personal information you transmit from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, you must remember that transmitting information over the Internet is not 100% secure. Especially the unreliability of email, so you must decide what information can be transmitted in this way. In addition, you are responsible for protecting the password and other personal information used on this website. Never disclose this information.

Links to Other Websites
This website contains links to other websites. Please note that we have no control over other websites, and in no event does this Privacy Policy apply to those websites. We encourage you to read the privacy policies of different websites when you visit them.

Other
Your use of this website is also subject to our legal notices.

Contact Us
If you have any questions or suggestions regarding the privacy policy of this website and the use of information, please contact us.

Modification of This Privacy Policy
Any modifications to the Privacy Policy will be posted on this website. Please check regularly, especially before you provide personal information. The last update date of this Privacy Policy was May 2, 2023.

Terms of Use
Welcome to www.lohongka.com.hk. Lohongka will not sell, rent, or otherwise provide to third parties the personal information you provide to this website. It will collect, use, retain, disclose, transfer, and access your personal information in accordance with the terms of this policy statement and the Personal Data (Privacy) Ordinance (Cap. 486) governing the Hong Kong Special Administrative Region. Lohongka only collects a minimum amount of relevant customer information, which is limited to business use, enabling Lohongka to provide you with excellent services, including introducing Lohongka's products and services to customers. Lohongka may provide your information to other members of the group for the purpose of introducing products and services. You can contact Lohongka Customer Service (email: support@lohongka.com.hk) at any time to indicate that you do not wish to receive such information, please specify "UNSUBSCRIBE" in the subject line of the email.

Modification of Terms
Lohongka (Hong Kong) Limited (hereinafter referred to as "Lohongka") has the right to temporarily or permanently modify or terminate this website (or any part thereof) at any time, with or without notice. You agree that Lohongka shall not be liable to you or any third party for any modification, suspension, or termination of this webpage.

Data Usage
All information, text, images, pictures, logos, graphics, file resources, trademarks, software, or other data (hereinafter referred to as "data") on this website are protected by copyright, trademark, and related regulations. All "data" is owned by Lohongka. Without Lohongka's consent, you may not sell, resell, or alter any "data" or copy, reproduce, recompile, upload, download, post, transmit, store in a retrievable system, present, publicly perform, broadcast, or otherwise use for any public or commercial purpose.

Accuracy, Completeness, and Timeliness of Information
Lohongka is not responsible for the accuracy and completeness of the information on the website. All reliance on the materials on this website is at your own risk. You agree to be responsible for staying informed of any changes to all data and information on this website at all times.

Disclaimer
Lohongka provides no express or implied warranties and does not guarantee that this website and other information will meet your expectations; or that the results obtained from the use of this website will be accurate or reliable; or that it will be uninterrupted, timely, secure, reliable, or error-free. Your use of this website is at your own risk. This website is provided on an "as is" and "as available" basis. Lohongka shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages.

Legal Liability
Lohongka and/or other persons involved in creating, producing, or providing this website on behalf of Lohongka shall not be liable for any legal liability or obligation whatsoever, for whatever reason and arising from your access, use, inability to use this website, changes to website content, or access to any other website through links provided on this website, or to the extent permitted by applicable law or any action taken or not taken by Lohongka due to email messages sent by you to Lohongka, whether such damages, costs, losses or liabilities are direct, incidental, consequential, indirect, special or punitive. Lohongka and/or other persons involved in creating, producing, or transmitting this website shall have no responsibility whatsoever for the maintenance and service provision of the materials on this website or for providing any corrections, updates, or releases related to this website. Any changes to the materials on this website are subject to change without prior notice.

Furthermore, Lohongka has no responsibility or obligation for any loss you may suffer due to your computer equipment or other property being infected with viruses as a result of your use, access, or download of any materials from this website. If you choose to download materials from this website, you do so at your own risk.

Indemnification
You agree to indemnify and hold Lohongka and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your "content" provided, posted, or transmitted through this website, your use of this website, your connection to this website, your violation of the terms of this website, or your infringement of any rights of another person.