Customers can request a refund within seven days of the purchase date on the website. To request a refund, please notify us at the email address used for your order: support@lohongka.com.hk Please include the following in your email:

1. Order number
2. Order amount
3. Reason for refund

Important Notes: - No refunds will be issued once the service on the order has been used. - The seven-day refund guarantee is only applicable to online orders. Once confirmed to meet the return policy, we will process the refund as soon as possible, crediting it back to the credit card account used for your purchase.